Onboarding and credentialing pipeline

Cut onboarding time-to-productivity from 90+ days to roughly half by standardizing intake, automating ticketing, and running a clear cadence.

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Context

This work focused on the post-accept phase: credentialing and enrollment to access and training to ready to see patients.

Baseline cycle time was often 90+ days, driven by credentialing workflows and document-heavy back-and-forth.

Status lived in email threads, which created rework, missed handoffs, and unpredictable timelines.

Mapped the end-to-end flow with clear stages, owners, inputs, and blocker definitions.
Implemented a single provider-level JIRA ticket that moved across departments instead of spawning disconnected requests.
Used automation for routing and nudges to reduce manual follow-ups.
Ran weekly pipeline calls to clear blockers plus monthly leadership updates for visibility.
Led a search for external credentialing partners under cost and headcount constraints.
Built operational artifacts such as SOPs, process maps, and a dashboard for aging and accountability.

Credentialing timelines dominated total cycle time and were not fully controlled internally.
Document-heavy workflows created repeated asks and preventable handoff errors.
Cost and headcount constraints limited brute-force solutions.
Multiple departments needed shared definitions to avoid local optimization.

Reduced onboarding time-to-productivity from 90+ days to roughly half based on pipeline tracking.
Introduced a single source of truth showing aging, blockers, and accountability across departments.
Reduced document back-and-forth and handoff errors by keeping work in one routed ticket.